FAQ

Last Updated: January 2, 2026

We’ve gathered answers to the most common questions about Erricap, our products, and our store policies to help you shop with confidence.

1. What products do you sell?

We sell hats and headwear through our Shopify store. Each product page includes detailed descriptions, images, and relevant information to help you make an informed purchase.

2. Where do you ship?

We currently ship to addresses within the United States only.

3. How long does delivery take?

Orders are typically delivered within 3–5 business days after shipment, depending on your location.

4. How much does shipping cost?

We offer free standard shipping on all orders within the United States. No minimum purchase is required.

5. How long does it take to process an order?

Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Orders placed after 1:00 PM ET are processed on the next business day.

6. Can I return my order if I change my mind?

Yes. We offer a 30-day return window from the delivery date. Items must be unused, unworn, and returned in their original condition with all tags and packaging included.

For change-of-mind returns, return shipping costs may be the responsibility of the customer. Please refer to our Return & Refund Policy for full details.

7. How do I start a return?

To begin a return, please contact our customer support team using the details below. Once your request is reviewed, we will provide return instructions and a prepaid return shipping label when applicable.

8. What payment methods do you accept?

We accept payments securely through Shopify Payments, including major credit and debit cards and supported digital wallets:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Apple Pay

• Google Pay

• Shop Pay

• Shop Pay Installments

9. How can I contact customer support?

You can reach our customer support team during business hours using the contact details below.

Contact Information

Business Name: Erricap

Address: 3801 N Decatur Rd Apt F, Decatur, Georgia 30032, United States

Email: contact@erricap.com

Phone: +1 (512) 355-5385

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)

Response Time: Most inquiries are answered within 24–48 business hours

Free shipping

Enjoy free standard shipping on all orders within the United States. No minimum purchase required.

Customer service

Need help? Our support team is available Monday–Friday, 9:00 AM – 5:00 PM (ET).
We typically respond within 24–48 business hours.

30-Day Return Window

We offer a 30-day return window from the delivery date. If you’re not satisfied, you may return your item in its original condition in accordance with our return policy.

Secure payment

Shop with confidence. All payments are processed securely through Shopify Payments, supporting major credit cards and trusted payment methods.